Arent Fox Recognized in The BTI Client Service A-Team 2011
WASHINGTON, DC - December 21, 2010 - Arent Fox LLP is pleased to announce that the firm has been recognized by its clients in the The BTI Client Service A-Team 2011: The Survey of Law Firm Client Service Performance as an elite law firm for excellence in the delivery of client service. The BTI Survey is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel and senior level executives.
Arent Fox clients specifically cited the firm’s commitment to help, its ability to understand the needs and goals of each client’s business, and the outstanding value provided by the firm.
This year’s BTI Survey and analysis relied on 300 independent, one-on-one interviews with corporate counsel to delineate—by name and rank—precisely how more than 330 law firms perform in activities driving superior client relationships. The interviews were conducted between July 1 and October 1, 2009. Interviewees included general counsel, chief legal officers and those who report directly to general counsel at Fortune 100 and Global 500 companies in a variety of industries including financial services, high tech, pharmaceuticals, energy and telecommunications.
“The BTI Client Service A-Team evaluates individual law firm performance through the eyes of the client. No law firms influence the results, submit nominations or provide client names,” reports BTI. “The research is independent and unbiased. Solely the client—the most important judge of client service—decides which law firms are best at the activities driving superior client relationships.”
Arent Fox Chairman Mark Katz said, “We are pleased with the survey results reported in BTI's comprehensive analysis of client satisfaction. It is an affirmation of our firm’s long-standing pledge to our clients to provide the highest level of service, delivered with innovation, integrity and efficiency in accordance with the highest ethical standards of the legal profession.”
About Arent Fox:
Arent Fox LLP (www.arentfox.com), with offices in Washington, DC, New York City, and Los Angeles, is a recognized leader in areas including intellectual property, real estate, telecommunications, health care, automotive, sports, white collar, international trade, bankruptcy, and complex litigation. With more than 350 lawyers nationwide, Arent Fox has extensive experience in corporate securities, financial restructuring, government relations, labor and employment, finance, tax, corporate compliance, and the global business market. The firm represents Fortune 500 companies, government agencies, trade associations, foreign governments and other entities.
About The BTI Consulting Group
BTI is the leading provider of market research to law firms and professional service firms. BTI performs more client surveys for law firms than virtually anyone. BTI research is in use by more than 600 General Counsel at Fortune 1000 companies and 220 law firms - both large and small.